Terms and conditions

The legal basis of the service


“You or yours” refers to yourself who has submitted your personal information on this website agreeing to use the< >pharmacy only medication questionnaire service (“consultation”), nomination to the pharmacy and/or purchases on capsulescares.com. “We or our” refers to Innox Trading Ltd, incorporated in United States registered number 07262043 whose registered office is at 35 – 37

Aviara Healthcare Center


.”Website” means the linked pages of capsulescares.com that allow general purchases, nomination for dispensing of NHS prescriptions and online consultation questions to be performed for the purpose of providing and supplying “Pharmacy Only” medication.


You declare you wish to purchase items through capsulescares.com, register your nomination for dispensing of NHS prescriptions, and/or to take part in the Online Pharmacy Questionnaire service operated by Innox Trading Ltd through the capsulescares.com website. Purchase of items through capsulescares.com, registration of your nomination for dispensing of NHS prescriptions, and/or to taking part in the Online Pharmacy Questionnaire service is subject to the terms and conditions set out in this agreement.

You undertake that all information provided by you is correct and true. Medication is provided in accordance with the information you provide to our pharmacist(s)/accuracy checking technicians through assessments on the website and by web-messages, email, SMS and by telephone. We, therefore, take no liability for loss or damage arising from our service or medication prescribed if you supply incorrect or incomplete information.

You agree to inform your GP about medication supplied and advice was given to you through the website. We are not liable for damages which arise from your failure to inform your GP or other healthcare professional about the treatment you receive from the website. We are not liable for any damages which result from your failure to follow the advice given on the website.

You accept the advice that the website does not replace your GP and that you should consult with your GP and other health care professionals when you are advised and as the need arises. You undertake to read carefully all product packaging and patient information leaflets supplied with your medication. In the event that you do not fully understand the questions in the assessment part of the website or are unsure how you should answer those questions or you do not fully understand the advice or information given to you on the website, you will seek clarification from the pharmacy team.

In the event, your medicine appears to be damaged or wrongly dispensed or delivery is delayed you agree to contact the dispensing pharmacy (Chemist 4 U) to seek advice and replacement as required. In regards to private and NHS prescriptions issued in your name from your GP, private healthcare provider or similar, are sent by you / on your behalf to our registered UK pharmacy for a pharmacist to dispense the medication specified and post it to you at the delivery address you provide.

You are responsible for paying the pharmacy for dispensing if not exempt (specific to the case of NHS prescriptions) and supply of medication and agree we will make a disbursement on your behalf to cover this cost. Pharmacy only medicines are provided entirely at the discretion of the pharmacist. Innox Trading Ltd cannot guarantee a consultation with a pharmacist on the capsulescares.com website will result in a pharmacy only medication being provided.

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected. You give your consent for information about yourself, your health and your current medications including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between Innox Trading Ltd’s employees and pharmacists working on Innox Trading Ltd’s behalf for the purpose of conducting a medicinal suitability consultation(s). You understand this information may be exchanged electronically for the provisions of the service.

All services provided by this Website and other Innox Trading Ltd technologies are provided on a ‘best endeavours’ basis. Consultations made electronically from this Website will be forwarded to a pharmacist as soon as possible. Due to the range of third-party networks and innovative technology used for this transmission we are unable to guarantee a time of arrival of the consultation information for a pharmacist’s attention or absolutely guarantee that it will arrive at all. We are not responsible for the failure of third party companies’ inability to deliver medicines to the correct address or within any particular time or date. You are responsible for receiving packages containing medicines but confirmation of delivery from provided postal delivery service/courier used by means of scan tracking, signature, GPS or alike, resulting from receipt by third parties at the delivery address given by yourself will be deemed to be receipt of the medicines.

You are responsible for providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your payment details have expired or are invalid in any way. In such cases, we will attempt to contact you in such instances to enable you to provide updated information. Payments are processed by Axcess Payment Gateway and Amazon Payments (recurrent/stored details) on a ‘single payment authority’ basis, not allowing for further payments, but allowing refunds to your payment card if necessary.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998 and the EU GDPR directive. Innox Trading Ltd and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this website or its services except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Innox Trading Ltd, its directors or employees.

Your use of this website is governed by English Law and subject to the exclusive jurisdiction of the English courts. Innox Trading Ltd has taken care in the preparation of the content of this website. To the fullest extent permitted by the law, Innox Trading Ltd disclaims all warranties of any kind with respect to the content of this website.